Submitting feedback (for users)

End users have two entry points to submit feedback: the Feedback page inside Jira, and (when JSM is in use) the Help Center subheader.

From the Feedback page

1. From the Jira top navigation, open Apps → Feedback.

2. On the Submit tab, choose a form from the list.

1. Fill in the fields and click Submit.

A success message confirms your submission. If the form is mapped to Jira, the submission goes to admin review before becoming a Jira work item.

From the JSM Help Center

If your administrator has configured the Help Center prompt, a Share Your Feedback link appears at the top of your service desk's portal.

1. Click the link.

2. Choose a form from the list (only forms that allow Help Center / unlicensed access appear.)

1. Fill in the fields and click Submit.

You don't need a Jira license to submit through the Help Center, JSM customers and unlicensed users can submit directly.

Anonymous vs identified submissions

Forms can be flagged anonymous by the form's creator. When a form is anonymous:

• Your account ID is not stored with the submission.

• Admins reviewing the submission see no link back to you.

• Forms that require attribution to the submitter (e.g. for follow-up) should leave anonymity off.

Next step

Reviewing and accepting submissions - for admins, what happens after the submit click.