Here are some common use cases for Togetha Feedback in Jira.
Quick feedback on a recent/ongoing project
It’s good for an ITSM team to monitor how users are feeling about recent and ongoing changes, updates, and implementations. That way, they feel heard and you can identify areas for improvement early.
Togetha Feedback lets you send specific feedback forms to specific Jira groups and stakeholders with shareable links. This creates a focused feedback loop that helps ensure your IT projects are both successful and well-received by users.
Highlighting problems without the need for support tickets
Users don’t want to raise a support ticket every time something isn’t quite right. For one, they may not actually need support. They may just want to tell you what they’ve noticed.
Togetha Feedback lets you capture feedback on minor defects without the need for a full service request workflow, and no requirement to update the user on progress. The review queue lets you accept/reject feedback before it becomes a work item in Jira, so that only necessary tickets are created.
Quick surveys on company matters
Togetha Feedback can also be used to seek input from staff on general business matters. This could be anything from “What risks do you think we’re facing as a company?” to “What’s your meal preference for the Christmas party?”.
Staff can respond to these surveys anonymously, which allows for honest insights. And if you’re organising an event, surveys can be used to auto-create Jira work items, improving event coordination. The information can also be exported to Excel or a CSV file and managed outside of Jira if you prefer.