What is Togetha Feedback in Jira
Together Feedback makes it effortless for your customers and internal teams to tell you what’s working, what’s broken, and what they want next — all from a simple link in your portal or Jira. Capture rich, structured feedback in seconds, route only the valuable items into Jira, and keep change managers, support teams, and product owners aligned without adding more tools or complexity.
Explore the features and benefits to understand how Togetha Feedback in Jira can allow for quick feedback and comprehensive summaries and reporting all from one simple app.
Key Features
Portal feedback link
Togetha Feedback in Jira adds a simple “Feedback” link to your help centre or portal. This allows users to submit insights quickly via a fast, intuitive form that includes structured fields as well as free-text feedback.
Add app admins to allow for easy access
A Jira admin is required to set up the app, but once done, any Jira user can design feedback forms, control fields and permissions, and configure Jira task mapping—all from inside Jira. We made the app accessible to all users so that anyone can gather and act on feedback without waiting on admin support.
Permissions and shareable links
Jira permissions ensure that only the right people can access or submit feedback. Shareable form links allow you to target specific Jira groups, e.g. marketing, when you need feedback from specific stakeholders.
Anonymous or attributed feedback
Configure whether a submission should be anonymous or attributed to suit scenarios like change management or sensitive topics.
Rich feedback capture and flexible fields
The purpose-built editor supports headings, formatting, and draft persistence. Flexible field types—including text, labels, multi-selects, and checkboxes—ensure feedback is structured and actionable. Every submission maps cleanly into Jira, simplifying triage and integration into existing workflows.
Workflow automation and review queues
Feedback can be turned into Jira work items automatically. You can also route feedback through a review queue with accept/reject controls. This ensures feedback moves efficiently from insight to action.
Analysis and reporting
Feedback can be displayed in lists and filtered by date or category, e.g. “change management feedback” or “solution feedback”. Key metrics are displayed on a Jira-like reporting dashboard with direct links into related Jira work items. You can also export CSVs for deeper analysis and reporting outside of Jira.
Main Benefits
Quickly validate whether changes are providing value for users
Creates a fast, consistent feedback loop so you can quickly validate whether changes and updates are delivering value for users. Togetha Feedback helps you uncover opportunities for improvement early, before small problems escalate.
Easier for users to communicate with you
Makes it easy for users to share quick comments without needing to raise tickets or send emails. This can prevent users from feeling ignored or frustrated, and feedback flows without friction, driving real improvement.
More structured and actionable feedback
Togetha Feedback delivers more structured, actionable feedback via scenario-specific forms, required fields, and structured inputs. The direct mapping from feedback submissions to Jira work items, turns insight into action immediately.
A truer picture of your ITSM performance
Togetha Feedback supports anonymous feedback so internal users can be honest about pain points and misunderstandings. This way you get a clearer, more accurate picture of how your ITSM services, changes, and updates are truly performing.