What is Togetha MailDrop for Confluence?
Togetha MailDrop for Confluence is an app that lets you convert an email into a fully formatted Confluence page in seconds.
This very simple drag-and-drop app helps reduce fragmented knowledge, crossed wires, and repeated work by turning complex email chains into instant documentation.
Explore the features, benefits, and use cases to understand how Togetha MailDrop for Confluence can centralise knowledge and improve collaboration in your organisation.
Key Features
Automatic email processing
Once an email is dropped onto a published Confluence page, live doc, or blog with Togetha MailDrop, the app automatically inserts all the contents of the email into the page. It also adds any attachments at the bottom.
Cleaned-up formatting
Copying and pasting from email has a habit of making a real mess of the formatting. Togetha MailDrop corrects any email to Confluence formatting using Confluence’s native features, e.g. tables, dividers.
Privacy and security
With Togetha MailDrop, emails are processed directly in Confluence. We don’t store or see your data. This is different to other email to Confluence apps that can access the email data. With Togetha MailDrop, everything stays within your Confluence and no third-party servers are involved.
Moving your emails to Confluence allows you to consolidate your information in one place. Instead of getting locked in people’s inboxes, it becomes part of a shared knowledge base. Confluence becomes your single source of truth, enabling everyone to work from the same, most complete version of the information.
Create instant documentation for easy reference later
Imagine a printer breaks and Jane from IT sends some lovely step-by-step instructions for how to fix it by email. Those instructions will get buried and forgotten if they’re not copied to a central platform. Next time the printer breaks, Jane will have to resend them.
You may also have external collaborators who don’t have access to your Confluence sending reports, advice, research or specifications to you by email. You want the information to be evergreen and usable in the future, which means it needs centralising.
In both cases, use Togetha MailDrop to copy the instructions, reports, and advice to Confluence. This creates instant documentation that’s easily discoverable using Confluence’s search capabilities and hierarchical page structure. It enables employees to self-serve when they need something, rather than asking a colleague to forward an old email.
Create clear audit trails for better compliance and CYA
Email is one of the worst systems for maintaining an audit trail. Thanks to the disorder of a typical email chain, there’s rarely a single definitive record of what happened, when it happened, and who was involved.
At the same time, email continues to be used for CYA (covering your ass) because it provides evidence of decisions and actions taken that can become crucial in a dispute.
What you can do is make it easier to surface that evidence by copying the conversations to Confluence with Togetha MailDrop. This creates a clear audit trail and makes everything that was discussed, agreed, and decided fully traceable.
Move conversations off email
If a discussion doesn’t have to happen by email, it shouldn’t. Email isn’t a very open or efficient method of communication. Importing a conversation that was started by email to Confluence helps move the conversation out of people’s inboxes and into a shared, visible workspace.
This makes the communication easier, quicker, and more transparent. Discussions can continue directly on the Confluence page through page comments, inline comments, and collaborative editing, which all become part of Confluence’s page history.